Privacy Policy

1. When you sign up with Docket
    • When you sign up or leave your email ID with us through our website / web-app or other means.
2. By using our services
    • When you ask Docket questions in the Web App or Slack, we collect the following information
         I. Your e-mail ID
         ii. Questions you ask (we make sure it’s anonymized)
3. Files you upload
    • When you upload a file or link to your Knowledge Sources in Docket, Docket ingests and stores that data securely. 
    • We use ingested data in Slack to help our AI learn and answer your questions.
    • We use ingested data from your integrated apps, such as Intercom, Zendesk, Sharepoint, Google Drive, and more, to answer your questions.
    • Ingested data is deleted once you terminate your contract with Docket.

1. We utilize OpenAI to process chats, but only after stripping out personally identifiable information. We do not cross-train any of the LLMs using customer data.
2. To communicate product and company updates over email. You can unsubscribe from these at any time.
3. To help our AI answer questions on Docket Web App and Docket Slack.
4. To help our AI learn and deliver accurate answers

1. We never share your personal information with any third party for any reason.
2. Anonymized data is shared with our product and engineering teams so they can make Docket better for you.

YOUR RIGHTS & PREFERENCES AS A DATA SUBJECT
Subject to the GDPR and applicable law’s limitations, the rights afforded to you as a data subject are:

1. RIGHT TO BE INFORMED: You have a right to be informed about the manner in which any of your personal data is collected or used, which we have endeavored to do by way of this Policy.
2. RIGHT OF ACCESS: You have a right to access the personal data you have provided by requesting us to provide you with the same.
3. RIGHT TO RECTIFICATION: You have a right to request we amend or update your personal data if it is inaccurate or incomplete.
4. RIGHT TO ERASURE: You have a right to request that we delete your personal data.
5. RIGHT TO RESTRICT: You have a right to request us to temporarily or permanently stop processing all or some of your personal data.
6. RIGHT TO OBJECT: You have a right, at any time, to object to our processing of your personal data under certain circumstances. You have an absolute right to object to us processing your personal data for the purposes of direct marketing.
7. RIGHT TO DATA PORTABILITY: You have a right to request us to provide you with a copy of your personal data in electronic format, and you can transmit that personal data to use another third-party’s product/service.
8. RIGHT NOT TO BE SUBJECT TO AUTOMATED DECISION-MAKING: You have a right not to be subject to a decision based solely on automated decision-making, including profiling.

1. Access controls: Admins in Docket can choose which channels and apps Docket retrieves answers from, so you can maintain the confidentiality of knowledge in the web-app and specific channels.
‍
2. Data separation: Docket is SOC 2 Type 1 and Type 2 certified. Our LLMs do not train on your data or share it with a third party.
‍
3. Data privacy: We utilize AWS as our cloud service,, which meets the highest data privacy and compliance standards. Read more here.
‍
4. Ingestion API: Docket utilizes "conversations.history" and "conversations.replies" APIs to retrieve Slack conversations.

5. Data Breach: Docket will notify you in writing upon verification of a security breach of the Docket services that affects your data within 72 hours.
‍
6. Docket stores data until termination of contract

7. Disconnecting an integration (Slack, Teams, Google Drive etc.) will result in deletion of data within 48 hours. Customers can also write to support@docketai.com to get their data removed immediately.